Reinventing the oil change to deliver wider system change: Inspiring teams developing a radical, cleaner, greener innovation.


The Challenge

Vehicle servicing is under increased competitive and financial pressure and the relevance of oil is declining in most markets. A fundamental change was needed to reinvent the experience and create new brand value.

Our Approach

Working with a multi-business team all the way from foresight through to delivery, challenging assumptions, identifying opportunities, building the business model and creating the global value proposition for a game-changing product and service innovation.

Outcomes and Impact

  • Launch of Nexcel, a revolution in oil change that is cleaner, greener and faster.
  • Development of cross-industry partnerships to revolutionise the car servicing experience.
  • Positioning of Castrol as a value creating innovation leader in its sector.

Press Coverage

A quick-change act could boost lubricant reuse and cut pollution

Read Full Article